Cancellation Policy

1. Cancellation by Customer

We understand that plans can change. If you need to cancel your booking, please notify us as soon as possible in writing via email to bookings@travelindia.com. Cancellation charges will apply as follows:

Important Notes:

• Cancellation charges are calculated from the date we receive your written cancellation request
• The cancellation date is based on Indian Standard Time (IST)
• Refunds will be processed within 15-20 business days from the cancellation date
• Payment gateway charges and processing fees are non-refundable
• Refunds will be made to the original payment method

2. Cancellation by TravelIndia Tours

In rare circumstances, we may need to cancel a tour due to:

• Insufficient number of participants (minimum group size not met)
• Force majeure events (natural disasters, political unrest, pandemics)
• Government restrictions or advisories
• Safety concerns
• Operational reasons beyond our control

In Case of Our Cancellation:

We will notify you immediately of any cancellation and assist with rebooking or refund processing. However, we are not liable for any additional expenses you may have incurred (flights, hotels, etc.).

3. Modification of Booking

3.1 Name Changes

• Name changes are permitted up to 30 days before departure
• A processing fee of ₹500 per name change applies
• Changes are subject to availability
• The new traveler must meet all tour requirements

3.2 Date Changes

• Date changes requested 45+ days before departure: ₹1,000 fee + any price difference
• Date changes requested 30-44 days before departure: ₹2,500 fee + any price difference
• Date changes requested less than 30 days before departure: Not permitted (cancellation policy applies)

3.3 Tour Changes

Changing to a different tour package is subject to:

• Availability on the new tour
• Processing fee of ₹2,000
• Price difference between tours (if applicable)
• Must be requested at least 45 days before original departure

4. No-Show Policy

If you fail to show up at the departure point or join the tour without prior notice:

• No refund will be provided
• The booking will be considered cancelled
• You will forfeit the entire tour cost
• You will not be eligible to join the tour at a later date

If you know you cannot make it, please cancel in advance to receive partial refund as per our cancellation policy.

5. Early Departure / Tour Interruption

If you choose to leave the tour early or miss any part of the tour due to personal reasons:

• No refund will be provided for unused services
• You are responsible for all additional expenses incurred
• We are not liable for any missed tour components

Exception: If early departure is due to medical emergency with proper documentation, we may consider partial refund on a case-by-case basis.

6. Special Circumstances

6.1 Medical Emergencies

In case of medical emergencies preventing travel:

• Provide a medical certificate from a registered practitioner
• Notify us as soon as possible
• Standard cancellation charges may be waived (at our discretion)
• We strongly recommend travel insurance to cover such situations

6.2 Death in Family

In case of death of immediate family member:

• Provide death certificate
• 50% of tour cost will be refunded (excluding peak season)
• OR full credit note valid for 12 months

7. Travel Insurance

8. Refund Processing

Timeline

• Refund request processed within 7 business days of receiving cancellation
• Refund amount credited within 15-20 business days
• Refund to credit/debit cards may take 5-7 additional banking days

Refund Method

• Refunds will be made to the original payment method
• For cash payments, refund by bank transfer (provide bank details)
• Processing and gateway charges are non-refundable

9. How to Cancel

10. Contact Us

For any questions regarding our cancellation policy, please contact: